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Job Summary:
Under the direct supervision of the Community Manager and/or Assistant Manager, Leasing Consultant will assist in the development and implementation of advertising and special promotions.
The Leasing Consultant is responsible for establishing and maintaining a relationship with prospective and current residents.
The Leasing Consultant will assist with marketing and is responsible for leasing the property.
Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities:
This job description does not list all duties that will be required of this position.
You will be required to perform other duties, as requested by your supervisor.
Create positive, welcoming, supportive environment for resident, visitors and community associates
Assist with development and implementation of resident services programming
Utilize maintenance software program to enter in and track service requests
Assist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
Prepare market surveys and traffic reports
Lease renewal process
Determine the needs of prospective residents
Prepare lease packages
Collect late rents and other monies due to the property
Move-in and move-out process
Answer the telephone and greet prospective residents and residents in a pleasant and positive manner.
Respond to incoming calls from the corporate office or those related to the operation of the property
Contact all guests by phone and/or email within 24 hours or less of their initial visit
Sends Thank You cards after to guests
May be asked to perform housekeeping duties as needed
Knowledge, Skills and Abilities (KSAs):
Work flexible schedule, including evenings and weekends
Display professionalism in both work ethic and appearance
Travel for the purpose of conducting property business.
Must have a government issued state ID, or valid driver’s license if required by Management based on location/property or business needs
Assist in the absence of the Community Manager or Assistant Community Manager in handling of emergencies, log resident service requests, inspection of vacant apartments, etc.
Excellent customer service skills
Demonstrate strong written and oral communication skills
Clearly communicate verbally, in writing and read in English
Education and Experience:
High School Diploma or Equivalent
Proficiency in One Site preferred
Minimum of one year property management experience preferred
Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
Physical Demands:
Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator
Work with a computer for a minimum of 7 hours daily either standing or sitting
Provide a welcoming office environment for potential residents
Open the model apartment for tours and complete daily inspections of the tour route and model for appropriate curb appeal
Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property.
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