Academy Lead (Non-Complex)

Position Summary.
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What you'll do.
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Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Enhances learner experience by ensuring environment is conducive to appropriate learning and behavior change (for example, facility appropriately validated for operations standards).
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Ensures the execution of Academy program by supporting promotion process for field operations leaders; maintaining timely class offerings and class scheduling; ensuring materials are reviewed and prepared for facilitators; ensuring facilitators are ready for class (for example, teach backs conducted, T3s attended, facilitation audits); identifying associate training needs; leveraging appropriate technology for facilitation processes; monitoring program reporting; providing recommendations for program improvement, ensuring appropriate staffing levels are maintained; reporting issues and complaints related to training schedules or requirements; and following company and legal policy and procedures regarding personal and confidential associate files.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Enhances own skill level by remaining current on compliance and operational changes; partners appropriately with store manager serving as a resource and supporting facility operation execution across business hours and days of week regularly and when needed; ensuring clear understanding of customer business objectives; and remaining current on course materials, learning technologies, tools and practices relating to facilitation.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
Delivers functional, compliance related, and leadership training courses to designated audiences by preparing materials for course delivery via appropriately assigned blended delivery method (for example, instructor-led, Academy Connect, virtual reality); modeling change leadership and delivering change initiatives including ensuring Academy facility embraces all aspects of change; observing participant engagement in the course; applying adult learning techniques while delivering content; administering practices of course content and examinations; and answering questions related to course content and concept application.
Provides career development opportunities by providing best practice feedback; setting clear expectations; maintaining open dialogue with team members; providing recommendations and talent development solutions; participates in upskilling events including ideating agendas, supporting execution, and following up to ensure self and team are working in keeping with desired outcomes and providing consistent follow-up in development opportunities.
Enhances associate learning and education content by partnering with Academy leadership, offering solutions for gaps; providing governance over training materials and course content; collaborating with stakeholders (business partners, content team); and observing and mentoring facilitators to ensure quality content, delivery and training.
Supports the certification and promotion process for all field operation associates by assisting in the promotional process; ensuring associate readiness for next role; and providing best practices and recommendations for talent development solutions.
Build strong relationships with catchment partners (facility managers, market and regional teams) through partnership and communication regarding upcoming training schedules, achieving training goals within catchment, finding opportunities (such as attendance on market calls) to discuss Academy agenda, addressing catchment facility concerns through courageous conversations and problem solving guidance, and maintaining an open line of communication through call participation, email updates and catchment visits.
Judgment: Make Informed Judgments : Uses relevant business metrics, analyses, and reports to measure, monitor, and improve performance.
Identifies and applies sound, fact-based criteria in setting priorities and making decisions.
Looks beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions.
Integrates knowledge and expertise in making fact-based recommendations and decisions.
Execution and Results: Ensure Execution and Achieve Results : Conveys a sense of urgency in ways that motivate others to complete responsibilities and achieve goals.
Pursues the achievement and alignment of measurable and meaningful goals.
Leverages resources and talent to achieve business goals.
Ensures others are held accountable for achieving expected results.
Prioritizes and balances time, actions, and projects to ensure accomplishment of results.
Monitors progress of others and redirects efforts when goals change or results are not met.
Planning and Improvement: Ensure Planning and Improvement : Sets clear expectations, performance measures, and goals, and helps others do the same.
Plans for and ensures others have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans for improvement in performance using key business metrics.
Influence and Communicate: Build and Influence Team : Develops and communicates logical, convincing reasons, including lessons learned, to build support for one's viewpoints and actions.
Involves others in decisions and plans that affect them, when appropriate.
Recognizes and rewards team accomplishments, celebrating team and organizational success.
Ensures business priorities, change initiatives, and organizational information are communicated in clear and compelling ways.
Promotes the exchange of diverse experiences and ideas within own organization.
Ethics and Compliance: Ensure Ethics and Compliance : Actively communicates, trains, and guides associates on compliance with policies and procedures.
Maintains an environment that promotes and reinforces the highest standards of integrity and ethics.
Anticipates potential issues and takes action to enhance compliance.
Build Relationships: Network Internally and Externally: Builds trusting, collaborative relationships and alliances with others, inside and outside of the organization.
Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
Promotes a team-based work environment that respects, embraces, and values diversity in others.
Talent: Manage and Leverage Talent : Develops talent plans for own organization targeted at increasing effectiveness, building diversity, and enhancing bench strength.
Manages roles, assignments, and developmental opportunities to maximize organizational performance.
Ensures people processes (for example, selection, development, performance evaluation) lead to effective associate performance and desired results throughout own organization.
Monitors associate performance and provides constructive feedback that is specific, honest, accurate, and timely.
Provides learning opportunities, guidance, and support in the development of associates.
Social Responsibility and Reputation: Strengthen Reputation and Local Involvement : Participates in and supports community events, and conducts business in a manner that creates and maintains a "good neighbor" image.
Develops external relationships and partnerships to strengthen the reputation of the company.
Serves as a credible and effective spokesperson and representative for the company.
Adaptability: Adapt - Adapts to changing work demands.
Stays focused on own work when faced with change or difficulties.
Stays open to and learns from assignments and feedback.
Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job functions.
Customer/Member Centered: Serve the Customer/ Member - Shows care and concern when serving our customers/members.
Asks questions in order to understand customer/member needs.
Uses policies and information in order to exceed customer/member expectations.
Finds and uses the right resources (people, products, tools, technology) at the right time in order to resolve customer/member requests.
Minimum Qualifications.
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Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Minimum Qualifications: 3 years' general management experience to include financial accountability 3 years' experience supervising 20 or more exempt and non-exempt associates/employees to include the responsibility for performance management, mentoring, and making employment decisions (for example, hiring, disciplinary) For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
Preferred Qualifications.
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Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Supervising 20 or more associates/employees to include the responsibility for performance management, mentoring, and making employment decisions (for example, hiring, disciplinary), Supervising exempt and non-exempt associates.
, Walmart experience supervising exempt and non-exempt associates/employees to include the responsibility for performance management, mentoring, and making employment decisions (for example, hiring, disciplinary).
Primary Location.
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8500 N WICKHAM RD, MELBOURNE, FL 32940-6600, United States of America