Whatsapp
Posted : Thursday, June 20, 2024 03:09 AM
*Recovery Collections Specialist*
Are you looking for an organization that can provide a career and not just a job? If so, then we have the opportunity that you have been looking for in our Recovery Department.
We are now seeking motivated people who are looking for a career in the Collections field.
This position rewards performance, provides opportunity for growth and additional advancement.
As one of the leading Collection and Subrogation Law Firms in FL, we pride ourselves on gaining the best possible talent and raising the bar of expectations for our clients by compliantly generating revenue and building relationships.
We have an outstanding team of professionals who truly care about the work we perform.
Expect to be busy! If you are organized, reliable, and have a stellar attitude, consider applying.
We will only accept applicants with complete resumes outlining experience, education and talent.
We have included some of the responsibilities and requirements below and look forward to interviewing qualified candidates.
Principle Responsibilities and Duties * Receive inbound calls and make outbound calls while consistently following the company’s collection call model and techniques.
* Ability to work in a fast-paced, team-oriented environment.
* Ability to change quickly with the needs of a growing company.
* Ability to multi-task by speaking with defendants and typing notes simultaneously.
* Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.
* Ability to negotiate payment arrangements while maintaining a manner which shows sensitivity, tact, and professionalism.
* Process credit card and/or ACH requests accurately.
* Consistently and accurately document all information pertaining to accounts.
* Ability to perform basic skip-tracing tasks which include following company’s skip-tracing matrix in order to contact our customer.
* Read, interpret and apply laws, rules, regulations, policies and/or procedures.
* Knowledge of FDCPA standards and state laws.
* Follow written and/or verbal instructions.
* Meet monthly individual goals as set by the Department Manager.
* Successfully complete company’s training and certifications.
* Ability to refer to policy and procedures when applying information and making decisions.
* Maintain productivity measures put in place to monitor dollars collected * Perform other duties as assigned.
Minimum Requirements and Preferred Qualifications * Preferred but not required: Minimum 1 year of experience in a call center / collections * Handle continuous inbound/outbound phone calls on a dialer * MS Outlook including email, calendar, use of phone, multiple computer programs simultaneously, calculator, MS Excel * Must type 40-50 words per minute * Strong written, verbal, active listening and phone communication skills.
* Ability to communicate effectively and in a professional manner.
* Ability to plan, organize, prioritize and multi-task.
* Solutions-driven.
* Superior communication skills needed * Excellent organizational, problem solving, and negotiation skills * Basic math skills (addition, subtraction, multiplication, division, percentages).
* Ability to use standard office equipment.
Basic computer skills, ability to use a keyboard and calculator.
Positive attendance and work quality expectations are required * *Minimum Age:*18 * *Education Level: *High School Diploma or Equivalent * *Hiring Requirements: *Background Check Benefits * *NO WEEKENDS!* * *Schedule is Monday through Friday* * *Salary: *Based on Experience; *Rate Differential is provided for Bi-Lingual Recovery Specialists* * Dental, Vision, and Supplemental Insurance offered * 401K plan * Paid Time Off * Paid Holidays * Positive and excellent work environment * Rewarding career with opportunities or growth * Comprehensive training and mentoring * FDCPA and HIPAA Certifications training * Tuition Reimbursement for relevant classes after one year of employment * Special Events sponsored by LA Job Type: Full-time Pay: $11.
00 - $14.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday COVID-19 considerations: Our office is closed off to the public and we follow CDC guidelines and recommendations.
Ability to commute/relocate: * Cocoa, FL 32922: Reliably commute or planning to relocate before starting work (Preferred) Education: * High school or equivalent (Preferred) Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Work Location: In person
We are now seeking motivated people who are looking for a career in the Collections field.
This position rewards performance, provides opportunity for growth and additional advancement.
As one of the leading Collection and Subrogation Law Firms in FL, we pride ourselves on gaining the best possible talent and raising the bar of expectations for our clients by compliantly generating revenue and building relationships.
We have an outstanding team of professionals who truly care about the work we perform.
Expect to be busy! If you are organized, reliable, and have a stellar attitude, consider applying.
We will only accept applicants with complete resumes outlining experience, education and talent.
We have included some of the responsibilities and requirements below and look forward to interviewing qualified candidates.
Principle Responsibilities and Duties * Receive inbound calls and make outbound calls while consistently following the company’s collection call model and techniques.
* Ability to work in a fast-paced, team-oriented environment.
* Ability to change quickly with the needs of a growing company.
* Ability to multi-task by speaking with defendants and typing notes simultaneously.
* Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.
* Ability to negotiate payment arrangements while maintaining a manner which shows sensitivity, tact, and professionalism.
* Process credit card and/or ACH requests accurately.
* Consistently and accurately document all information pertaining to accounts.
* Ability to perform basic skip-tracing tasks which include following company’s skip-tracing matrix in order to contact our customer.
* Read, interpret and apply laws, rules, regulations, policies and/or procedures.
* Knowledge of FDCPA standards and state laws.
* Follow written and/or verbal instructions.
* Meet monthly individual goals as set by the Department Manager.
* Successfully complete company’s training and certifications.
* Ability to refer to policy and procedures when applying information and making decisions.
* Maintain productivity measures put in place to monitor dollars collected * Perform other duties as assigned.
Minimum Requirements and Preferred Qualifications * Preferred but not required: Minimum 1 year of experience in a call center / collections * Handle continuous inbound/outbound phone calls on a dialer * MS Outlook including email, calendar, use of phone, multiple computer programs simultaneously, calculator, MS Excel * Must type 40-50 words per minute * Strong written, verbal, active listening and phone communication skills.
* Ability to communicate effectively and in a professional manner.
* Ability to plan, organize, prioritize and multi-task.
* Solutions-driven.
* Superior communication skills needed * Excellent organizational, problem solving, and negotiation skills * Basic math skills (addition, subtraction, multiplication, division, percentages).
* Ability to use standard office equipment.
Basic computer skills, ability to use a keyboard and calculator.
Positive attendance and work quality expectations are required * *Minimum Age:*18 * *Education Level: *High School Diploma or Equivalent * *Hiring Requirements: *Background Check Benefits * *NO WEEKENDS!* * *Schedule is Monday through Friday* * *Salary: *Based on Experience; *Rate Differential is provided for Bi-Lingual Recovery Specialists* * Dental, Vision, and Supplemental Insurance offered * 401K plan * Paid Time Off * Paid Holidays * Positive and excellent work environment * Rewarding career with opportunities or growth * Comprehensive training and mentoring * FDCPA and HIPAA Certifications training * Tuition Reimbursement for relevant classes after one year of employment * Special Events sponsored by LA Job Type: Full-time Pay: $11.
00 - $14.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday COVID-19 considerations: Our office is closed off to the public and we follow CDC guidelines and recommendations.
Ability to commute/relocate: * Cocoa, FL 32922: Reliably commute or planning to relocate before starting work (Preferred) Education: * High school or equivalent (Preferred) Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Work Location: In person
• Phone : NA
• Location : 1980 Michigan Ave, Cocoa, FL
• Post ID: 9003849549
